Genesys Business Analyst with AI and CX Experience
Remote
Contract
Job Summary:
We are seeking a highly skilled and experienced Genesys Business Analyst with expertise in Artificial Intelligence (AI) and Customer Experience (CX) to join our team. As a Genesys Business Analyst, you will be responsible for analyzing business processes, identifying areas for improvement, and providing solutions to enhance customer engagement and satisfaction.
Key Responsibilities:
Qualifications:
Apply Now
Back to Search
Remote
Contract
Job Summary:
We are seeking a highly skilled and experienced Genesys Business Analyst with expertise in Artificial Intelligence (AI) and Customer Experience (CX) to join our team. As a Genesys Business Analyst, you will be responsible for analyzing business processes, identifying areas for improvement, and providing solutions to enhance customer engagement and satisfaction.
Key Responsibilities:
- Conduct a thorough analysis of business processes to identify areas for improvement and recommend solutions to enhance CX.
- Collaborate with cross-functional teams, including IT, Operations, and Business Stakeholders to define business requirements, scope, and objectives.
- Define and document business requirements, functional specifications, use cases, and user stories to ensure the development team understands the scope of the project.
- Participate in design sessions to ensure that requirements are fully understood, documented, and developed as per the business requirements.
- Work closely with the development team to ensure that the proposed solutions meet business requirements and are aligned with the customer experience strategy.
- Collaborate with the testing team to ensure that the proposed solutions are thoroughly tested, meet business requirements, and are ready for production deployment.
- Participate in the deployment of the proposed solutions to production and work with operations teams to ensure that the solutions are stable and meeting business requirements.
- Provide guidance and support to end-users during user acceptance testing, and ensure that training is provided to end-users to ensure they can effectively utilize the proposed solutions.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 5+ years of experience as a Business Analyst, preferably with Genesys platform experience.
- Demonstrated experience in developing and implementing CX solutions, preferably in an AI and Chatbot environment.
- Strong analytical skills and ability to quickly grasp complex business processes.
- Excellent communication skills, both verbal and written, with an ability to present complex technical concepts to a non-technical audience.
- Knowledge of Agile methodology and experience working in an Agile environment.
- Experience in working with cross-functional teams and collaborating with business stakeholders to identify and implement solutions.
- Ability to work independently, manage multiple tasks simultaneously, and meet deadlines.
Apply Now
Success!
Your application was successfully sent!